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MOLD-HELP: Privacy Policy PDF Print E-mail

MOLD-HELP PRIVACY POLICY effective October, 2005

This privacy policy applies to and all websites and URL's controlled or operated by MOLD HELP, which link to this policy, unless otherwise specified

This is a new privacy policy effective as of the date set forth above. Even if you read and approved a prior policy, you need to review this new version as it has been updated and revised.

Titles and headings are provided for general reference and ease of use only, as information may be covered in more than one heading or under other headings.

If users have questions or concerns regarding this statement, they should first contact MOLD HELP?s  privacy department at

Information Collection

Feedback, Ratings and Reviews and Testimonials
Additionally, we collect feedback from users (called ratings and reviews) about the performance of MOLD HELP APPROVED RESOURCES who provide products and/or services to them on a volunteer basis. We also collect general feedback and testimonials from users of our service and system. By providing such feedback to us, you consent to our use, publication and/or distribution of such feedback at no compensation to you, and if you are a Service Professional in our system, you acknowledge that all such ratings and reviews are solely owned by MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS, and you consent to the publication of ratings and reviews about you and your business.

Information Use

We store information that we collect through the Web site experience and activities, cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences, activities and interactions with MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS. Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site and to direct pertinent promotions and communications to them.

A cookie is a piece of data tied to information about the user and stored on the user's computer. We use session cookies only as MOLD HELP believes persistent cookies are an invasion of privacy.

We do not use any third-party advertising companies to serve ads on our behalf, and/or other activities on our site.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Web site, track user's movement in the aggregate, and gather broad demographic information for aggregate use.

Communications from MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS and its Service professionals

Special Offers and Updates
We send all new members a welcoming email to verify password and username for our newsletter. This newsletter shall be sent out on a quarterly basis.  Established members will occasionally receive information on products, services, special deals, etc. Out of respect for the privacy of our users we present the option to not receive these types of communications.

If a user wishes to subscribe to our newsletters, we ask for contact information such as name and email address. MOLD HELP does not provide these email addresses to any other parties that are not affiliated with this organization.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account via email, fax, phone or mail, and we reply to user inquiries via email or phone, or other reasonable means, in accordance with the user's wishes where applicable.

Sharing Information to Provide Services and to Conduct Our Business

If using our services pursuant to a with one of our partners, MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS may post and publish users? ratings and reviews of Service Professionals' performance, as well as feedback and testimonials at our sole discretion upon verification of consumer use.

Though we strive to preserve user privacy, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will always remain confidential but MOLD HELP utilizes total discretion when all possible. By way of example, we may disclose personal information when required by law wherein we have a belief that such action is necessary or advisable to comply with a judicial proceeding, court order, legal proceeding, process or investigation served on our business or Web site(s), or when we believe parties are misusing or attempting to misuse our Web sites or services, including but not limited to violating the law, committing fraud, deception, theft, attempting to harm or divert our business, engaging in threatening or inappropriate behavior or threatening to place, or placing themselves or others in danger. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, may have the authority under certain circumstances to require us to share or transfer your information to third parties. Finally, although we strive to protect your privacy, third parties beyond our control may unlawfully intercept or access transmissions or private communications. Therefore, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS will not be responsible or otherwise liable for any use or disclosure of your personal information by a third party to whom MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS is allowed to disclose you personal information under this privacy policy.

Aggregate Information (non-personally identifiable)
MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS may share aggregated activity or statistical information with partners, advertisers or others, but such information shall not contain personally identifiable information.

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our Web site at the point where we ask for information. For example, our service request form has an 'opt-out' mechanism so users who submit a service request from us, but don't want any marketing material, can keep their email address off of our marketing lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the email or email us at

Links and Integrated Partnerships
This Web site contains links from and to other Web sites. Please be aware that MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS is not responsible for the privacy practices of such other Web sites. We encourage our users to be aware of this when they leave our Web site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by

Surveys & Contests
From time-to-time, MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as zip code). Contact information will be shared with the contest or survey sponsors (if MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS elects to utilize an outside promotions or survey company) to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services and this Web site.

"Perfect security" does not exist on the Internet and we do not guarantee security of information or that unauthorized access will not occur. However, we take all reasonable precautions when protecting your personal information. Servers that store personally identifiable information are located in a supervised and/or locked facility. Users' personal information off line is restricted by our internal security procedures, and authorized access to such information is only provided to our employees and contractors who reasonably need the information for their areas of responsibility (for example, a billing clerk, a sales rep, a customer service representative or management).

Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.

If users have any questions about the security at our Web site, users can send an email to

Verification and Supplementation of Information
In order for us to better conduct our business it is sometimes advisable or necessary for us to verify and/or supplement the information we receive from service providers and users of our Web site with information from 3rd party sources, provided that such sources confirm to us that they are permitted to share such information, such information is publicly available or the collection is required or authorized by law. Examples of such a rare collection from other sources include collections from the Better Business Bureau.

Changes and Updates to This Policy and to MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS and Functionality of Web Site(s)
We reserve the right to change our information, features, services, products, policies, promotions, disclosures and disclaimers at any time. Changes to this Policy will be in writing and be posted on our Web site as applicable. Please check these terms periodically for changes. At the top of the policy we indicate the date of an update. The continued use of any MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS services or of the applicable MOLD HELP APPROVED RESOURCES AND MOLD HELP SOLUTIONS affiliated web sites following the posting of changes to these terms will mean you accept those changes.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:


2380 Gibsonwoods Ct. NW
Salem, OR 97304

Mold Help approved resources are designed to help users better understand the remediation, testing, and products used in the remediation industry and products available for assistance for our consumers, and research and effectiveness, so they can make informed decisions. Individuals are urged to consult with these providers to answer their individual questions.

Every effort has been made to ensure the accuracy and completeness of our approved resources with our evaluation process and the information provided on this Web Site. However, the Mold Help, Mold Help Solutions, and Mold Help Approved Resources makes no warranties, expressed or implied, regarding errors or omissions and assumes no legal liability or responsibility for loss, errors, or damage resulting from the use of information or resources contained within.